Privacy Policy

1. Introduction

Welcome to Chatity ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chatbot service for automated client bookings.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, company name, website URL, password (encrypted)
• Business Information: Services offered, pricing, working hours, business knowledge base
• Contact Details: Email for notifications, Telegram chat ID (optional)
• Payment Information: Processed securely through Stripe (we don't store full card details)

2.2 Booking Information

• Client Data: Names, phone numbers, service requests, preferred dates/times
• Chat Conversations: Messages exchanged between your clients and our AI chatbot
• Session Data: Conversation history, timestamps, session IDs

2.3 Automatically Collected Information

• Usage Data: Conversation counts, feature usage, login times
• Technical Data: IP addresses, browser type, device information
• Cookies: Essential cookies for authentication and preferences

3. How We Use Your Information

• Provide and maintain our chatbot service
• Process and manage client bookings
• Send booking notifications via email and Telegram
• Process payments and manage subscriptions
• Improve our AI models and service quality
• Provide customer support
• Send important service updates and security alerts
• Comply with legal obligations

4. Data Storage and Retention

Booking Data: We automatically delete booking records older than 30 days to protect your clients' privacy. Unlimited plan users can export booking data to Excel before deletion.

Account Data: We retain your account information as long as your account is active. You can request account deletion at any time.

Chat History: Conversation histories are stored for service improvement and are subject to the 30-day retention policy.

5. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Stripe (payments), Mailgun (emails), Telegram (notifications), Google (AI processing)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or asset sale

6. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit (HTTPS/TLS)
• Encrypted password storage (bcrypt)
• Secure payment processing (PCI-DSS compliant via Stripe)
• Regular security audits and updates
• Access controls and authentication (JWT tokens)

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request data deletion
• Export your data (Unlimited plan)
• Opt-out of non-essential communications
• Withdraw consent at any time

8. International Data Transfers

Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in accordance with GDPR and other applicable laws.

9. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the service.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at: