Last updated: October 15, 2026
Where Chatity (MINDUNITE SAS) acts as a data processor for a business using Chatity, the providers below may process personal data as subprocessors. Channel providers are only engaged when the business connects the corresponding channel (e.g. WhatsApp, Instagram, telephone, Planity). Payment and analytics providers process data of Chatity's own customers and website visitors.
We update this page at least 15 days before adding or replacing a subprocessor (see the DPA, section 9).
| Company | Purpose | Data categories | Processing region | Transfer mechanism |
|---|---|---|---|---|
| Emergent (platform hosting, Kubernetes) | Application hosting, compute, storage of application data (MongoDB) | All data processed by Chatity (accounts, clients, bookings, conversations) | United States / EU (cloud regions of the hosting provider) | EU Standard Contractual Clauses / EU-US Data Privacy Framework where applicable |
| Emergent LLM gateway → OpenAI, Anthropic, Google (large language models) | AI understanding and generation of replies, translation, voice transcription (Whisper) | Content of client conversations and booking requests, business knowledge base | United States | EU Standard Contractual Clauses / EU-US Data Privacy Framework |
| Company | Purpose | Data categories | Processing region | Transfer mechanism |
|---|---|---|---|---|
| Green API | WhatsApp connectivity (sending and receiving messages for the business's WhatsApp number) | Phone numbers, message content, media | EU / per Green API infrastructure | Contractual safeguards; EU SCC where applicable |
| Zernio | Instagram / Meta messaging connectivity | Instagram identifiers, message content | EU / United States | EU SCC / Meta data-transfer terms |
| Meta Platforms (WhatsApp, Instagram) | Underlying messaging platforms | Message content, identifiers | United States / EU | EU-US Data Privacy Framework / SCC |
| Twilio | Telephony (inbound/outbound calls for the AI phone receptionist) | Phone numbers, call metadata, call audio | United States / EU | EU-US Data Privacy Framework / SCC |
| ElevenLabs | Conversational voice AI (speech synthesis and recognition during phone calls) | Call audio, transcripts | United States | EU SCC / EU-US Data Privacy Framework |
| Mailgun (Sinch) | Transactional email (notifications, password reset, booking emails) | Email addresses, email content | EU (EU region) | Not applicable (EU) / SCC for support access |
| Company | Purpose | Data categories | Processing region | Transfer mechanism |
|---|---|---|---|---|
| Stripe | Subscription payments of Chatity customers | Billing contact, payment identifiers (card data handled by Stripe) | United States / EU | EU-US Data Privacy Framework / SCC |
| Google Analytics (Google Ireland) | Website usage analytics on chatity.io — only after cookie consent (Consent Mode v2) | Pseudonymous usage data, IP (truncated) | EU / United States | EU-US Data Privacy Framework / SCC |
| Google reCAPTCHA | Protection of registration against bots | IP address, browser signals | EU / United States | EU-US Data Privacy Framework / SCC |
| Planity (iCal feed) | One-way calendar synchronisation when the business connects its Planity agenda | Appointment times and busy blocks (no client identity imported) | France / EU | Not applicable (EU) |
Questions about subprocessors: privacy@chatity.io